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Safe gaming guidelines

61db Responsible Gaming — Keep the Fun, Avoid the Harm

Gaming should be a source of fun — not stress or hardship. Use 61db's responsible gaming tools and guidelines to play safely, and always stay aware of your own limits.

What You'll Find on This Page
Core principles of Responsible Gaming
Complete guide to setting limits
Identifying Problematic Gaming
How to Use Self-Exclusion
Parental Controls & Child Safety
Support & Contact Information
18+
Age Restriction
24/7
Support Services
Self-X
Exclusion Features
KYC
Age Verification
Limit
Set Deposit Limit
RG
Responsible Gaming
61db's Responsible Gaming Commitment

Gaming is a form of entertainment — not a livelihood or a source of income. 61db firmly believes that every player should know their own budget and time limits and play accordingly. Our platform provides a range of tools to help you stay in control.

1

What is Responsible Gaming and why does it matter

Responsible gaming means treating gaming or betting as a form of entertainment — where you consciously decide how much time and money you spend. Following responsible gaming principles at 61db means you play with your mental health, family life, and financial wellbeing in mind.

As online gaming continues to grow in Bangladesh, so does awareness around it. Many people start playing thinking it will only be for a short while, but lose track of how much time or money has passed. To help address this, 61db has developed a set of effective tools and policies to help you stay in control at all times.

Responsible Gaming matters not just for the individual, but for the whole family. When someone spends time and money on gaming beyond their means, the impact is felt by those around them too. This is not just a personal choice — it is a shared social responsibility.

Signs of healthy gaming

  • Playing Within a Set Budget
  • Not Chasing Losses
  • Treating Gaming as Entertainment
  • Stopping at the Set Time
  • Spending Time with Family & Friends

When to Be Cautious

  • Chasing losses with bigger bets
  • Thinking about gaming constantly
  • Hiding gaming from family
  • Playing with Money Needed for Essential Expenses
  • Unable to Stop or Feeling Uncomfortable
Keep in mind

Winning and losing in online gaming or betting is a normal part of the experience and outcomes are never guaranteed. No strategy or method can ensure consistent wins. Only wager an amount you can afford to lose without it affecting your daily life.

2

Limit-Setting Tools & How to Use Them

61db gives you several effective tools to stay in control of your gaming. These tools can be easily activated from your Account Settings and adjusted whenever needed. Some limits can be lowered right away, but increasing them requires a cooling-off period — this is intentional, to prevent impulsive decisions from causing harm.

Deposit Limit

Setting a Deposit Limit

Set a limit on how much you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately.

Go to Account Settings Open the "Responsible Gaming" section Activate Deposit Limit Enter the amount and save
Session Limit

Session Time Limit

Set a limit on how long you'll spend on the platform in one session. Once that time is up, 61db will automatically alert you or log you out.

Open "Session Limit" from Settings Set a time limit (in hours) Choose the type of break Save
Loss Limit

Loss Limit Settings

Decide in advance how much you're willing to lose in a given period before gaming stops automatically. This is one of the most effective protection tools available.

Go to the "Loss Limit" option Select Duration Enter your maximum loss amount Confirm
Cooling-Off

Cooling-Off Break

Need to step away for a while? Activating a Cooling-Off period will prevent you from gaming until the chosen period ends. You can select a duration anywhere from 7 days up to 6 months.

Go to the "Cooling-Off" section Select the Break Duration Enter the confirmation code Takes effect immediately
Limit Comparison Overview
Tool Name Time to Take Effect Waiting for the change Recommendations
Reducing Your Deposit Limit Immediate Not Applicable For New Players
Increasing Your Deposit Limit After 24 hours 24-Hour Cooling-Off Consider carefully
Session Limit Immediate 24 hours For Everyday Players
Loss Limit Immediate 72 Hours Recommended for everyone
Cooling-Off break Immediate Automatically at the end of the period If You Want to Take a Break
Self-Exclusion Immediate 6 months–5 years lock In Serious Cases
Lowering limits is easy — raising them is intentionally made harder

61db intentionally builds in a cooling-off period before any limit increase takes effect. The purpose is to prevent impulsive decisions made in the heat of the moment from causing harm. This minor inconvenience is there to protect you.

3

Warning Signs of Problematic Gaming

Gaming addiction or problematic gaming often develops gradually and can be difficult to recognize on your own. 61db wants every player to stay self-aware. If you notice any of the following signs in yourself, please take action without delay.

Exceeding Your Budget

Repeatedly spending beyond your set budget, or using money meant for essential expenses on gaming.

Trying to Chase Losses

You keep placing larger bets after a loss, trying to win back what you lost.

Losing Track of Time

Once you start playing, you lose track of time — hours pass without you even noticing.

Hiding from Family

Hiding or lying to family or friends about your gaming activity.

Emotional Distress

You feel irritable, restless, or angry when you cannot play, and thoughts about gaming are constantly on your mind.

Gaming with Borrowed Money

You are borrowing or considering borrowing money from friends, family, or a bank to fund your gaming.

Social withdrawal

Spending less time with family, friends, and at work due to gaming, with relationships beginning to suffer.

Unable to Stop

You've decided to stop but keep coming back, or you keep telling yourself "just one last bet."

Assess Yourself

If you recognize two or more of the above signs in yourself, it is a cause for concern. This does not mean you have failed — it is simply a signal that action is needed now. Use 61db's Responsible Gaming tools or [email protected]Contact us at

A Quick Self-Assessment — Reflect on Your Own
1. Did you spend more than your set gaming budget last month?
2. After a loss, have you placed larger bets to try to win your money back?
3. Has gaming ever caused problems at home or affected your work?
This is simply a chance to reflect honestly with yourself. If your answers are often concerning, reach out to 61db's Responsible Gaming tools or support team.
4

Self-Exclusion — when and how to use it

Self-Exclusion is 61db's strictest Responsible Gaming tool. Once activated, all gaming and betting on your account is completely blocked for the chosen period — no exceptions. Use this tool if you feel that gaming is having a negative impact on your life and you cannot stop on your own.

Steps to Activate Self-Exclusion

1

Log in to your account

Log in to 61db and click your profile icon in the top right corner. Select "Account Settings".

2

Go to the Responsible Gaming Section

Open the "Responsible Gaming" section from the settings menu. All limit-setting options are available there.

3

Select Self-Exclusion

Click the "Self-Exclusion" option. You will see several duration options — 6 months, 1 year, 2 years, or 5 years. Choose the duration that suits your needs.

4

Confirm

A confirmation code will be sent to your registered email. Use the code to finalise your Self-Exclusion. Your account will be suspended from gaming immediately after.

5

Withdraw Balance

Withdraw any remaining balance before or after Self-Exclusion takes effect. Deposits will not be possible during the period, but withdrawals will still be allowed.

What Happens During Self-Exclusion

  • All gaming, betting, and wagering activity will be completely suspended.
  • All promotional and bonus-related emails and notifications will be turned off.
  • Your account information stays secure — it can be reactivated once the period ends.
  • Self-Exclusion cannot be lifted before the period ends — that is what makes it effective.
  • At the end of the period, a minimum 7-day Cooling-Off period is automatically applied.
Request Self-Exclusion via Email

If you are unable to access your account or have any other issue [email protected]Email us directly to request Self-Exclusion activation. Please include your registered email address and account details — our team will act promptly.

5

Parental Controls & the Role of Family

Responsible Gaming is not just a personal matter — your family can play a role too. Awareness among family members often helps identify problems early and provide timely support. 61db is committed to working with parents to help keep children safe online.

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Advice for Family Members

  • If someone in your family is spending too much time or money on gaming, have an open and honest conversation with them.
  • Try to understand the issue with empathy, not blame.
  • Tell them about Self-Exclusion or Cooling-Off and offer to help them set it up.
  • Encourage seeking professional mental health support when needed.
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Parental Control technology

  • Use parental control software in your browser.
  • Use your router's content filtering to restrict access to gaming sites.
  • Set screen time limits on your device — available on both iOS and Android.
  • Regularly monitor your child's internet usage.
Talk to Your Family

Open conversations about gaming within the family are the most effective form of prevention. If you feel a family member may be struggling, speak with them directly [email protected]Contact us. Our team will assist you with full confidentiality.

6

How to Build Healthy Gaming Habits

Responsible Gaming isn't about quitting — it's about enjoying yourself in a healthy way. A few simple habits can keep your gaming experience positive.

Money Management

Set a separate monthly budget for gaming — treat it like any other entertainment expense.
Before you deposit, ask yourself — would losing this money cause me a problem?
Don't treat bonus funds as "free money" — they're still part of your budget.
Track and review your monthly gaming expenses at the end of each month.

Time Management

Decide in advance the maximum amount of time you will spend gaming each day.
Avoid gaming before bed or during important tasks.
Use the Session Limit tool — put down your phone or computer once the time is up.
Take at least one full day off from gaming every week.

Daily Responsible Gaming Checklist

I Set a Budget Before Playing
Set a time limit
Spent time with family
Completed work or studies
I Stayed Calm After Losses
Stayed within my limits
7

18+ age policy and age verification process

61db strictly enforces an 18+ age policy. Minors are completely prohibited from creating accounts or gaming on the platform. Age verification (KYC) is carried out at registration and before any significant financial activity.

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Strictly prohibited for anyone under 18

Registering with a false age will result in immediate account closure and forfeiture of all balances.

What You Need for KYC Verification

  • National ID Card (NID) — clear photos of both sides
  • Passport — clear photo of the information page
  • Date of birth must be clearly visible
  • Edited or blurry images are not acceptable
  • Withdrawals Will Be Limited Until KYC Is Completed
A Note for Parents

Keep your NID or identity document out of your child's reach so they cannot use it to create an account. If you suspect your ID has been misused, please immediately [email protected]to let us know.

8

Support & Contact

We are here to help with any Responsible Gaming concern. If you or someone you know feels that gaming needs to be brought under control, you don't have to face it alone — reach out to us.

Responsible Gaming Support
[email protected]
Self-Exclusion, Limit Setup & All Types of Support
Terms & Conditions
View Full Gaming Policy
Privacy Policy
Data Protection Details
Confidentiality Guarantee

All communication with us regarding Responsible Gaming is completely confidential. Your identity and the details of your message will never be shared with any third party. If you have concerns about yourself or a loved one, please don't hesitate to reach out.

61db's Responsible Gaming tools

6 key protections to help you stay in control

Deposit Limit

Set a cap on how much you can deposit daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.

Session Time Limit

Set how long you can stay on the platform in a single session. When the time is up, get an automatic alert or be logged out — your choice.

Loss Limit

Gaming stops automatically once you've lost a set amount. It's the most direct form of protection — especially when it's hard to think clearly after a loss.

Cooling-Off — Voluntary Break

Take a break from gaming for anywhere between 7 days and 6 months. No new deposits or bets are possible during the break — access is restored automatically once the period ends.

Self-Exclusion — Extended Break

Suspend all gaming activity for anywhere between 6 months and 5 years. The exclusion cannot be lifted before the period ends — this is the most strict and effective protection measure available.

Activity History — Review Your Activity

Review your gaming history and deposit and withdrawal records. Analyse your own patterns and adjust your limits as needed.

Where to turn if you need help

A Step-by-Step Path to Support

Take action yourself

Activate Deposit Limit, Session Limit, or Cooling-Off directly from your account settings. It's the quickest and easiest way to take control.

Talk to the 61db Support Team

Reach out at [email protected]. Our team will handle your request — including Self-Exclusion — with complete confidentiality.

Seek help from family or a trusted friend

If you find it hard to stop on your own, let your family know. They can help you set up Self-Exclusion.

Seek Professional Mental Health Support

Consider speaking with a mental health professional if needed. Gaming addiction is a recognised mental health condition and is treatable.

Quick Q&A

What is the difference between Cooling-Off and Self-Exclusion?

Cooling-Off is a temporary break of up to 6 months that lifts automatically once the period ends. Self-Exclusion lasts from 6 months to 5 years and cannot be lifted before the period expires.

Can I Increase My Deposit Limit?

Yes, but not immediately. A 24-hour cooling-off period applies after any request to increase your limit. This is intentional — it's there to protect you.

Can I withdraw my balance during Self-Exclusion?

Yes, you can withdraw your remaining balance while Self-Exclusion is active. Only new deposits and gaming are restricted.

Responsible Gaming by the Numbers
6
Protection Tools Available
18+
Age mandatory
24/7
Support Services
5 Years
Maximum Self-Exclusion

FAQs

Frequently Asked Questions from Our Readers

No. Under 61db's policy, each person may only hold one account. Creating multiple accounts using the same name, address, phone number, email, or payment method is strictly prohibited. Identity documents are verified during the KYC process, and if more than one account is found under the same individual, all accounts will be closed immediately. Any balances and bonuses in those accounts may also be forfeited. There are no exceptions, regardless of the reason — whether it is to collect bonuses, circumvent Self-Exclusion, or exceed betting limits. If you believe there is an issue with your account, please contact [email protected] directly instead of opening a new account.

If a match or event is fully cancelled, 61db's general rules provide for a full refund of the stake — no winnings or losses apply. However, if a match is suspended or abandoned after partial completion, different rules may apply. In cricket, if a specified number of overs have been completed, the result may be determined using the DLS method. In football, if a match is suspended after at least 80 minutes of play, results may stand for certain markets depending on the specific market rules. In Accumulator bets, if one event is cancelled, that leg is typically settled at odds of 1.0 and the remaining bet continues. For details on the settlement of a specific event, please contact [email protected].

Play safe, have fun

Use all the Responsible Gaming tools on 61db to enjoy gaming within your own limits. Register and set your limits on your own terms.

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