Setting up Two-Step Verification on 61db is straightforward and adds an extra layer of protection to your account. The steps to enable it are as follows:
- First Log in and click the profile icon in the top right corner.
- Go to the "Account Settings" menu.
- Look for the "Two-Step Verification" or "2FA" option under the "Security" tab.
- Click the "Enable" button.
- An OTP will be sent to your registered mobile number — enter it to verify.
- Once completed, you will see a confirmation message. From that point on, an OTP will be required every time you log in.
With Two-Step Verification enabled, even if someone knows your password, they cannot log in without your mobile device. It's important to keep this active at all times, especially if you bet regularly. If you have trouble enabling it, [email protected]to get in touch.
The time it takes for winnings to be credited on 61db depends on the game type and bonus category:
| Type | Deposit time | Special conditions |
|---|---|---|
| Sports Bet Win | Instant after the event concludes (typically 5–15 minutes) | Once the event result is confirmed |
| Casino / Slots Winnings | Instant — as soon as the match ends | No extra waiting |
| Welcome Bonus | Within 24 hours after KYC verification and first deposit | Wagering Requirement Must Be Met |
| Reload / Promo Bonus | Within 1–24 hours of deposit | A specific promo code may be required |
| Loyalty Points Redemption | Within 48 hours of redemption | Minimum points required |
If the balance has not appeared within the expected time, try refreshing the page or logging out and back in. If the issue persists, [email protected]with full transaction details.
The 61db customer service team is available 24/7, seven days a week. Contact them through the following channels depending on the nature of your issue:
When emailing, include your registered mobile number and a detailed description of the issue — this helps resolve your problem faster. Writing in Bengali is perfectly fine.
There are a few common reasons an account gets locked, each with its own solution:
Entering the wrong password 5 times in a row will automatically lock your account for 30 minutes. Simply wait 30 minutes or proceed to reset your password.
If Self-Exclusion has been activated — either by you or by the 61db support team — as a Responsible Gaming measure, logging in will not be possible until the specified period (from 1 day to permanent) has ended. This lock is intentional — Responsible Gaming page.
If KYC documents have not been submitted, your account may be partially restricted in some cases — you can still log in, but withdrawals or certain games may be unavailable.
If unusual login activity is detected, your account may be automatically and temporarily locked. In this case [email protected]to get in touch.
If none of the above apply, contact support directly via email with your registered mobile number. Most issues are resolved within 24 hours.
After logging in to 61db, you can view Live Scores and match statistics directly in the Sports section. Here's how to access it:
- Log in and go to the "Sports" section from the main menu.
- Live matches are shown in green LIVE will appear at the top with a tag.
- Clicking on any live match shows you real-time scores, current odds, and match statistics (such as wickets, runs, cards, and more).
- On certain matches, a "Live Stream" button will appear — clicking it gives you access to a live video stream (available when you have a balance or an active bet).
Live Stream may not be available for all matches — it depends on the event and licensing. However, real-time scores and In-Play Odds are available for all live matches. Live data is generally most detailed for cricket, football, and tennis.
Withdrawals on 61db are generally processed without any fees — however, there are a few important things to keep in mind:
| Payment methods | Minimum withdrawal | Maximum (Daily) | Processing time |
|---|---|---|---|
| BKash | ৳500 | ৳50,000 | 1–3 hours |
| Nagad | ৳500 | ৳50,000 | 1–3 hours |
| Rocket (DBBL) | ৳500 | ৳30,000 | 2–6 hours |
| Bank Transfer | ৳2,000 | ৳1,00,000 | 24–48 hours |
- No fees from 61db's side — however, your mobile banking provider (bKash, Nagad, etc.) may apply their own cashout charges.
- Withdrawals will be limited until KYC verification is complete — KYC is mandatory for full withdrawal access.
- To withdraw from a Bonus, the specified Wagering requirements must be met. Details Terms & Conditions.
- Withdrawal requests are typically processed faster during business hours (9:00 AM – 11:00 PM).
There are several ways to view and activate promotions and special offers on 61db:
After logging in, you will find the "Promotions" or "Offers" section in the main menu or dashboard. All active promotions, their expiry dates, and terms and conditions are listed there.
If you opted in to promotional notifications during registration, you will receive an email or SMS as soon as a new offer becomes available. This preference can be changed from your Account Settings.
Active promotions are displayed as banners on the main page of the site — visible even without logging in.
Regular promotions are updated weekly. Special offers are available during major tournaments (such as IPL and the World Cup) or festive seasons. The Welcome Bonus is automatically applied at the time of new registration. Terms and conditions for all promotions Terms & Conditionshas full details.